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The International Factoring Association's (IFA) goal is to assist the Factoring community by providing information, training, purchasing power and a resource for the Factoring community.

Position Information

Client Account Manager

APPLY HERE: CLIENT ACCOUNT MANAGER APPLICATION LINK

FactorCloud is looking for an Account Manager to join our team in our Atlanta office. This person will operate as the lead on all critical business accounts.  The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions.   

The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role. 

Responsibilities: 

  • Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits.
  • Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
  • Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.
  • Training new clients on the software and 1st point of contact for client issues and questions.
  • Create custom training materials (videos, presentations, how-to guides, and support articles)
  • Acting as a liaison between product management/DEV and the customer with a focus on communicating our roadmap, guiding customers during planning and their implementations of upgrades, and influencing the roadmaps based on customer input.
  • Deep understanding of the technology, ability to have deep technical discussions related to factoring with clients.  

About FactorCloud:

FactorCloud is the only integrated invoice factoring platform, with powerful add-ons working seamlessly right in the FactorCloud ecosystem. Firebolt OCR handles schedule creation and payment application, quickly and automatically. And the client portal and funding status tracker reduce calls from customers.

We pay 80% of health insurance, 401K matching, PTO, casual dress code, and free snacks and drinks! 

Position: Client Account Manager
Organization: FactorCloud
Location: Atlanta,  GA 
United States
Salary:
Posting Start Date: 3/4/2021
Date Posted: 3/4/2021
Requirements
  • Bachelor's degree in Business, Operators or related field
  • 2 years experience within the Factoring or Transportation Industries - Required
  • Strong verbal and written communications skills
  • Excellent listening, negotiation, and presentation abilities
  • Familiarity with CRM software preferred
  • Familiarity with helpdesk software namely ZenDesk
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Some travel required for this role
Status: This listing expires on: 5/3/2021
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Organization Information
Name:
FactorCloud
Address:
3490 Piedmont Rd
Suite 1350
Atlanta,  GA 30305
United States
Email:
nick@factorcloud.com
Phone:
Fax:
Contact:
Nick Fraunfelder